Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely.

12bet encourages every player in India to approach gambling as a form of entertainment, not a source of income. Responsible play starts with awareness and self-discipline.

Stay in Control of Your Betting Behavior

The following principles form the foundation of responsible gambling:

• Set a fixed budget before placing any bet and never exceed it;
• Treat any losses as the cost of entertainment, not as debts to recover;
• Take regular breaks to maintain perspective during play;
• Avoid gambling under the influence of alcohol, stress, or emotional distress;
• Use the account management tools available on 12bet to set personal limits;
• Keep track of time and money spent during each session;
• Never chase losses by increasing bet amounts;
• Prioritize financial obligations such as rent, bills, and savings before allocating any funds to gambling.

These habits help protect both financial wellbeing and emotional health over time.

Gambling addiction is a recognized behavioral condition that can develop gradually. Early identification is critical to preventing serious long-term consequences.

The following signs may indicate that gambling has become a problem:

• Spending more money on gambling than originally intended or affordable;
• Feeling restless, irritable, or anxious when not gambling;
• Repeatedly attempting to cut back on gambling without success;
• Lying to family members or friends about the extent of gambling activity;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, studies, or personal relationships due to gambling;
• Using gambling as a way to escape stress, anxiety, or depression;
• Continuing to gamble despite repeated significant financial losses;
• Feeling a compulsion to bet larger amounts to achieve the same level of excitement;
• Experiencing guilt or shame after gambling sessions.

If several of these indicators apply, seeking professional support is strongly advised. Gambling addiction is a serious condition, and timely help leads to better outcomes.

Addressing a gambling problem is possible with the right approach and practical steps. 12bet supports players in India with tools and guidance to help regain control.

The following recommendations can help prevent or address gambling addiction:

• Use the deposit limit feature on 12bet to cap how much can be added to an account within a set period;
• Activate the self-exclusion option to temporarily or permanently restrict access to the platform;
• Set session time limits to control how long each gambling session lasts;
• Speak openly with a trusted family member or friend about gambling habits;
• Identify personal triggers that lead to compulsive betting and actively avoid them;
• Replace gambling time with alternative activities such as exercise, hobbies, or social events;
• Seek professional counseling from a licensed therapist experienced in behavioral addiction;
• Join a peer support group for individuals dealing with gambling problems;
• Block access to gambling websites using filtering software or parental controls;
• Contact the 12bet support team to learn more about available responsible gaming tools.

These steps are most effective when taken proactively, before the situation becomes unmanageable.

Several organizations in India offer confidential support for individuals affected by gambling addiction. Reaching out to these resources is a positive and productive step.

• iCall (TISS) – A psychological counseling service offered by the Tata Institute of Social Sciences, available to individuals across India. Website: icallhelpline.org;
• Vandrevala Foundation Helpline – Provides 24/7 free mental health support, including for behavioral addictions. Helpline: 1860-2662-345. Website: vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neurosciences) – A government institution in Bengaluru offering addiction treatment and psychiatric services. Website: nimhans.ac.in;
• Gamblers Anonymous India – A fellowship program for individuals struggling with compulsive gambling, modeled on the 12-step recovery approach. Website: gamblersanonymous.org;
• Snehi India – Offers emotional support and counseling for individuals in distress, including those affected by addiction. Helpline: +91-44-24640050. Website: snehi.org.

All services listed above are independent of 12bet and provide confidential, professional assistance.

Players in India who are concerned about their gambling habits can contact the 12bet support team directly. The team is available to assist with activating responsible gaming tools and providing guidance on available options.

The following channels are available to reach 12bet support:

• Live Chat – Available directly on the 12bet website for immediate assistance;
• Email – Players can send inquiries to the official support email address listed on the 12bet contact page;
• Telephone – Phone support is available for registered users during operating hours;
• Help Center – The 12bet online help section contains detailed information on responsible gaming tools and account controls.

All responsible gaming requests are handled with full confidentiality and without judgment.